01. Who we are
Monarx Media LLC (“Monarx Media,” “we,” “us” or “our”) is a digital marketing agency based in Calgary, Alberta, Canada. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit monarxmedia.com, fill out a form, book a call, subscribe to our communications or otherwise interact with us.
If you have questions about this policy or how we handle your information, contact us at [email protected].
02. Information we collect
Information you give us. When you complete a form, book a free audit or call, send a speaking enquiry or email us, we may collect your name, email address, phone number, company or organization, event details, and anything you choose to include in your message.
Information collected automatically. When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies, pixels and similar technologies.
Information from our clients. When we provide services to a client, we may process personal information on that client’s behalf (for example, contacts in a CRM or email list). In those cases, we act on the client’s instructions and the client’s own privacy policy applies to that information.
03. How we use your information
We use personal information to:
- respond to your enquiries and schedule calls or meetings;
- provide, manage and improve our marketing, consulting, training and speaking services;
- send you information you have requested, and, with your consent, marketing emails or text messages;
- operate, secure and improve our website, including measuring traffic and performance;
- manage invoicing, contracts and our business relationship with you; and
- comply with legal obligations and protect our rights.
We only use your information for the purposes described here, or for other purposes we tell you about and, where required, get your consent for.
04. Email and text messages
We send marketing emails and text messages only to people who have given consent, in line with Canada’s Anti-Spam Legislation (CASL) and other applicable laws. Every marketing email includes an unsubscribe link, and you can unsubscribe at any time.
Text messages (SMS). If you opt in to receive text messages from Monarx Media, message frequency varies and message and data rates may apply. Reply STOP to unsubscribe or HELP for help at any time. Consent to receive text messages is not a condition of purchase.
We do not sell, rent or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing purposes.
06. Cookies and analytics
We use cookies and similar technologies to keep the website working, understand how visitors use it, and measure the effectiveness of our marketing. This may include tools such as Google Analytics and advertising or social media pixels.
You can control cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser add-on. Blocking some cookies may affect how the website works.
07. Where your information is stored
Monarx Media is based in Canada, but some of our service providers store or process information in the United States and other countries. When your information is stored outside Canada, it may be accessible to courts, law enforcement and national security authorities in those countries.
08. How long we keep information
We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, accounting and reporting requirements. When it is no longer needed, we delete it or make it anonymous.
09. How we protect information
We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorized access. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
10. Your choices and rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate information;
- withdraw your consent to our use of your information, subject to legal or contractual limits;
- ask us to delete your information; and
- opt out of marketing emails and text messages at any time.
Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA). Residents of certain U.S. states, such as California, may have additional rights under state privacy laws. To make a request, email [email protected]. We may need to verify your identity before responding.
11. Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, please contact us and we will delete it.
12. Links to other websites
Our website may link to other websites and platforms, such as social media or booking tools. We are not responsible for their privacy practices, so please review their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If we make significant changes, we will take reasonable steps to let you know.
14. Contact us
For questions, requests or concerns about your privacy, contact:
Monarx Media LLC
Calgary, Alberta, Canada
[email protected]
If you are in Canada and are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.